Frequently Asked Questions


Who are the courses appropriate for?

The courses are appropriate for a wide range of people who are working with children and adults in a variety of settings, for example, schools, health care settings, local authority, voluntary agencies.  Previous courses have been attended by a wide variety of people including class teachers, head teachers, SENCOs, teaching assistants, social workers, social care staff, nursery nurses, physiotherapists, occupational therapists, speech and language therapists, psychologists, learning disability nurses, nurse practitioners, play therapists, students, and parents.

Participants attend the courses from all over the United Kingdom and Ireland, as well as from other parts of the world.  Participants have attended from Australia, France, Greece, Malaysia, Oman, Poland, Qatar to name a few.

How do I arrange INSET and in-house training?

I will tailor the course to meet the needs of your staff and establishment so please contact me so to discuss your requirements in detail.

What are the course booking terms and conditions?

The course booking terms and conditions can be found here.

Online Courses

How do you deliver your online courses?

Online courses are delivered over Zoom.  In creating and delivering online courses I wanted to recreate, as much as possible, all the positive aspects of the in-person courses including the aspects of physically gathering and learning together as a group of participants.  One of my core beliefs is that for genuine understanding and learning to occur you, as the learner, need to be actively engaged in the learning process.

To find out more about the delivery and content of online courses see here.

What equipment do I need to access an online course?

You will need a computer or tablet with a working camera and microphone. It is possible to access on a mobile phone, but the size of the screen makes it much more difficult to see the content and other participants. You will need access to stable and reliable internet connection and a room where you will not get disturbed. Participants often find it is better to access the course at home rather than at work.

How do I access the course handbook?

You will be emailed the course handbook a week before the course.  I recommend that you print a copy of the handout to use during the online course.  You will be given a password on the first day of the course to enable you to access other course materials and worksheets via the downloads page.

Booking a course

How do I apply for a course?

There is a sign-up button on each course page that links to the course application form. The application form is submitted online.

How do I pay for a course?

An invoice will be sent to you within 5 working days. Course fees are due within 30 days from the invoice date.

How quickly will I receive confirmation that I have a place?

You should receive confirmation within 5 working days by e-mail. If you have not heard from me within that time, then please contact me.

How do I know if there is still a place left on a course?

Course numbers are limited to ensure quality teaching. For online courses there is a limit of 20 participants. Course places are allocated on a first come first served basis. If you submit an application form, I will inform you if there are no places left. Alternatively, you can contact me to enquire about availability.

Course cancellation or postponement

What happens if I have Coronavirus and I am too ill to attend the online course?

I understand that these are difficult times. If you have applied for an online course and develop Coronavirus and are not well enough to attend, then please contact me as soon as possible by email. You will be able to transfer your place, free of any additional charges, onto the next available course.

What if happens if I need to cancel my course place?

Places on all training courses are limited. I therefore ask you to let me know as soon as possible if you wish to cancel a booking by email or in writing.

Substitution of a participant can be made at any time without incurring any charge. Please inform me by email of any substitutions.

If you need to cancel a place, cancellation charges will apply as below. Cancellation charges depend on when I receive your written/emailed cancellation notice:

If the place is cancelled more than 28 days before the course date, I will refund 50 % of the course fees. If the invoice is unpaid at the time of cancellation, you will be liable for 50 % of the course fee.

For bookings cancelled less than 28 days before the course date or for ‘non-attendance’, no refund will be made. If the invoice is unpaid at the time of cancellation, you will still be liable for 100% of the course fee.

Have a question that’s not here?

These are just a few of the most frequently asked questions, please contact me if you have any further questions


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